Welcome to PEDELEZE. This Shipping Policy explains in detail how orders placed through the official PEDELEZE website are processed, shipped, and delivered. The policy is designed to give customers complete clarity on delivery timelines, shipping practices, and support procedures, while reflecting PEDELEZE’s commitment to reliable service and customer satisfaction.
Thank you for choosing PEDELEZE. We truly value the trust you place in our brand and products. Our goal is to ensure that every order placed on our website is handled with care, transparency, and efficiency, from the moment it is confirmed until it safely reaches your doorstep. We remain committed to providing a smooth, reliable, and customer-focused shipping experience that reflects PEDELEZE’s dedication to quality, innovation, and service excellence.
Order Processing
Once an order is successfully placed on the PEDELEZE website, an order confirmation is sent to the registered email address or mobile number. Each order goes through a verification and quality check process before dispatch to ensure that the product meets PEDELEZE standards. Order processing generally takes one to three business days, excluding Sundays and public holidays. During peak seasons, promotional campaigns, or unforeseen operational conditions, processing times may be slightly extended. PEDELEZE makes every effort to keep customers informed in such cases.Shipping Coverage
PEDELEZE delivers products across India using trusted logistics partners to ensure safe and timely delivery. Most cities, towns, and serviceable pin codes are covered. In rare cases where a location is non serviceable or temporarily unavailable for delivery, customers will be informed promptly. If payment has already been completed for such orders, PEDELEZE will coordinate with the customer to provide an appropriate resolution, including refunds where applicable.Shipping Charges
Shipping charges, if applicable, are determined based on factors such as delivery location, order value, product dimensions, and shipping method. Any applicable shipping fees are clearly displayed during checkout before payment is completed. PEDELEZE may offer free shipping on selected products, regions, or promotional periods, which will be communicated directly on the website.Estimated Delivery Time
Delivery timelines vary depending on the customer’s location and courier partner operations. In most cases, orders are delivered within three to ten business days after dispatch. These timelines are indicative and may be affected by external factors such as weather conditions, regional restrictions, courier delays, or public holidays. PEDELEZE continuously works with delivery partners to minimize delays and ensure dependable service.Dispatch and Order Tracking
After an order is dispatched, customers receive shipping confirmation along with tracking details via email or SMS. The tracking number allows customers to monitor the shipment status from dispatch until final delivery. Tracking information may take a few hours to update once the shipment enters the courier system. Customers are encouraged to regularly check tracking updates for the latest status.Delivery Process
All orders are delivered to the address provided during checkout. Customers are requested to ensure that the shipping address, pin code, and contact details are accurate and complete to avoid delays or failed deliveries. Depending on the courier partner, deliveries may require an OTP, signature, or identity confirmation at the time of receipt to ensure secure handover of the product.Delays and Failed Deliveries
While PEDELEZE aims to meet estimated delivery timelines, delays may occur due to circumstances beyond control, such as incorrect address details, recipient unavailability, courier service disruptions, or natural events. In case of failed delivery attempts, re delivery will be handled as per courier partner policies. Any additional charges arising from incorrect customer information may be the responsibility of the customer.Damaged, Missing, or Tampered Packages
Customers are advised to inspect the package at the time of delivery. If a package appears damaged, tampered with, or incomplete, the issue should be reported to PEDELEZE within forty eight hours of delivery. Customers may be requested to provide photographs or videos of the package and product for verification. After assessment, PEDELEZE will take appropriate action in line with its return and refund policy.Address Changes and Order Modifications
Requests to modify delivery addresses or order details must be made as soon as possible after placing the order. Such changes can only be accommodated before dispatch. Once an order has been shipped, modifications may not be possible due to courier limitations.International Shipping
Currently, PEDELEZE does not offer international shipping through its website. All orders are delivered within India only. Any updates regarding international shipping availability will be announced on the official PEDELEZE website.Customer Support
PEDELEZE values customer trust and provides dedicated support for all shipping related queries. Customers can reach out to the support team for assistance with order status, delivery updates, or shipping concerns. Contact details and support options are available on the official PEDELEZE website.Policy Updates
PEDELEZE reserves the right to revise or update this Shipping Policy at any time without prior notice. Any changes will be published on this page and will be effective immediately. Customers are encouraged to review this policy periodically to stay informed.Thank you for choosing PEDELEZE. We truly value the trust you place in our brand and products. Our goal is to ensure that every order placed on our website is handled with care, transparency, and efficiency, from the moment it is confirmed until it safely reaches your doorstep. We remain committed to providing a smooth, reliable, and customer-focused shipping experience that reflects PEDELEZE’s dedication to quality, innovation, and service excellence.