Welcome to PEDELEZE. This Cancellation and Refund Policy is created to provide customers with a clear, transparent, and detailed understanding of how cancellations, returns, and refunds are handled on the PEDELEZE website. As a brand committed to customer satisfaction and ethical business practices, PEDELEZE strives to ensure that every concern related to order cancellation or refund is addressed fairly, promptly, and professionally.
Order Cancellation
Customers may request cancellation of an order after placing it on the PEDELEZE website. Cancellation requests are accepted only if the order has not yet been processed, packed, or dispatched from our facility. Once an order has entered the dispatch or shipping stage, cancellation may not be possible due to logistics coordination, packaging, and transportation arrangements already in progress.
Customers wishing to cancel an order must contact PEDELEZE customer support at the earliest opportunity using the official contact details available on the website. All cancellation requests are reviewed carefully, and confirmation will be shared once the request is approved or declined. In cases where partial processing has already occurred, PEDELEZE reserves the right to deduct reasonable administrative, handling, or transaction charges before issuing any refund.
Cancellation Initiated by PEDELEZE
In certain exceptional circumstances, PEDELEZE may initiate cancellation of an order. Such situations may include product unavailability, inventory discrepancies, incorrect pricing or technical errors on the website, payment authorization failures, suspected fraudulent transactions, or delivery restrictions to specific locations.
When an order is cancelled by PEDELEZE, customers will be notified through the registered email address or contact number. Any payment received for the cancelled order will be refunded in accordance with this policy, without additional charges to the customer.
Refund Eligibility
Refunds are processed only for requests that meet PEDELEZE’s eligibility criteria. Eligible cases may include approved order cancellations, delivery of damaged or defective products, incorrect items supplied, or confirmed non-delivery of orders as verified by logistics partners. Each refund request is assessed individually to ensure fairness and compliance with this policy.
Products that have been used, altered, damaged after delivery, or returned without original packaging, accessories, or documentation may not qualify for a refund. PEDELEZE reserves the right to reject refund requests that do not meet the stated conditions.
Refund Process and Timelines
Once a refund request is reviewed and approved, the refund is initiated through the original mode of payment used at the time of purchase. The time required for the refunded amount to reflect in the customer’s account may vary depending on the payment method, bank processing times, and payment gateway policies.
In general, approved refunds are initiated within seven to ten business days from the date of approval. While PEDELEZE makes every effort to process refunds promptly, delays caused by banks or third-party payment providers are beyond our direct control.
Partial Refunds
In certain cases, PEDELEZE may issue partial refunds. This may occur when only a portion of an order is cancelled or returned, or when deductions are applied for shipping, handling, restocking, or inspection costs. Any applicable deductions and the final refund amount will be clearly communicated to the customer prior to processing the refund.
Non-Refundable Products and Situations
Certain products or situations are not eligible for cancellation or refund. These may include customized or made-to-order products, items damaged due to misuse, negligence, or improper handling, and products returned without original packaging or missing essential components. Refunds are also not applicable for delays caused by factors beyond PEDELEZE’s control once the order has been successfully delivered.
Failed Delivery, Refusal, or Non-Receipt
If an order is returned to PEDELEZE due to incorrect address details, repeated delivery failures, customer unavailability, or refusal to accept delivery, the refund amount, if applicable, may be processed after deducting shipping, handling, and return logistics charges.
In cases of confirmed non-receipt where delivery failure is verified by the courier partner, PEDELEZE will conduct an investigation and provide an appropriate resolution, which may include re-shipment or refund, depending on the outcome of the verification.
Communication and Updates
Customers will receive updates regarding their cancellation or refund requests through the contact details provided at the time of order placement. It is the customer’s responsibility to ensure that accurate and active contact information is maintained to facilitate smooth communication and timely resolution.
Customer Responsibilities
Customers are encouraged to carefully review product descriptions, specifications, and policies before placing an order. All cancellation and refund requests must comply with the terms outlined in this policy. Providing accurate order information, payment details, and supporting evidence when required will help PEDELEZE resolve requests efficiently.
Policy Revisions
PEDELELE reserves the right to modify, update, or revise this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon publication on the website. Customers are advised to review this policy periodically to stay informed about current terms.
Thank you for choosing PEDELEZE. We sincerely value your trust and are committed to offering a transparent, fair, and customer-focused cancellation and refund experience that reflects our dedication to quality service and long-term customer satisfaction.
