Privacy Policy

At Pedeleze, your trust is our highest priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us. We are transparent in our data practices and committed to safeguarding your privacy.

1. Your Data, Your Control

Your data belongs to you, and we treat it with respect.

When you interact with our platform—whether you’re browsing our e-bikes, booking a test ride, or placing an order—we may ask you for personal information such as your name, address, phone number, or email. This data allows us to provide you with seamless services and a personalized shopping experience.

We do not sell, rent, or trade your personal information to any third parties for commercial gain. Your information is only shared with trusted service partners (like logistics and payment processors) when it is essential for delivering our services.

You remain in control of your data at all times. You can update or delete your personal information by contacting us directly.

2. What We Collect

To deliver better products, services, and support, we may collect the following types of information:
Personal Information:
Full name
Contact number
Email address
Billing and delivery address
Transactional Data:
Order history and payment details
Wishlist items and saved preferences
Communication records with customer support
Technical Information:
Device type (mobile, desktop, tablet)
Operating system and browser type
IP address and geolocation (if permitted by you)
Time spent and pages viewed on our website
Location Data:
If enabled, we may use location data to show the nearest service centers or delivery updates.
This information helps us make your experience smoother and more relevant to your needs.

3. Why We Use It

We use your information responsibly and only for the following purposes:
Order Fulfillment: To process your orders, arrange shipping, and communicate delivery status.
Customer Support: To resolve any issues or queries regarding your purchase.
Marketing Communication: To send personalized updates, offers, and promotions based on your preferences (you may opt-out anytime).
Product Improvement: To analyze usage patterns and customer feedback to improve our e-bikes and accessories.
Fraud Prevention & Legal Compliance: To ensure transactions are secure and comply with relevant regulations.
Rest assured, we only keep data that is necessary, relevant, and for a limited time based on your activity and our legal obligations.

4. Cookies & Tracking

Cookies are small data files stored on your device that help us remember who you are. These allow us to:
Save your login and language preferences
Keep items in your cart
Show content and ads that match your interests
Monitor site traffic and performance

Types of Cookies We Use:
Essential Cookies – Required for website functionality (e.g., login, checkout)
Performance Cookies – Help us understand how you use our website
Marketing Cookies – Help us serve relevant ads on platforms like Google and Facebook
You can manage or disable cookies via your browser settings at any time. However, doing so may affect certain features on our site.

5. Your Rights

Under current privacy laws, you have full rights over your data, including:
Right to Access: You may request a copy of the data we hold about you
Right to Correction: You can update incorrect or outdated personal details
Right to Deletion: You can request to have your data removed permanently (except for transaction records we are legally required to retain)
Right to Object: You can object to your data being used for marketing purposes
Right to Data Portability: You can request that your data be transferred to another service provider

To exercise any of these rights, please contact us:
We aim to respond to all privacy requests within 7 working days. Note: This Privacy Policy is subject to periodic revisions to reflect evolving legal standards or changes in our business practices. We encourage you to review this policy regularly.